It was a routine flight from Mumbai to Bengaluru for the SpiceJet crew until an unexpected situation unfolded – a passenger found himself trapped inside the malfunctioned toilet. The crew’s attempts to unlock the door from the outside proved futile, prompting them to take an unusual step. In a bid to reassure the distressed passenger, they composed a note on a piece of paper, advising him to remain calm and secure himself on the toilet seat until landing. The note, outlining the situation, quickly went viral on social media.
As the trapped passenger endured more than an hour in confinement, the crew’s continuous efforts were acknowledged in their attempts to assist and guide him throughout the journey. The passenger’s anxiety was addressed through the note, assuring him that an engineer would facilitate his rescue upon landing. The incident unfolded on January 16 during the Mumbai to Bengaluru SpiceJet flight, and the airline expressed regret for the inconvenience, ensuring a full refund of the passenger’s airfare.
The ordeal concluded when the plane landed in Bengaluru, and an engineer successfully unlocked the lavatory door. Following the rescue, the passenger received immediate medical support. SpiceJet’s handling of the situation and the crew’s resourcefulness in managing an unexpected mid-flight challenge have sparked discussions on the reliability of in-flight facilities and the crucial role of the crew in ensuring passenger safety and well-being.